Refund & Return Policy

Last updated: January 15, 2026

At GoodifyMart, customer satisfaction is important to us. Due to the nature of our fulfillment process, we follow a replacement-first policy. This means our primary solution for order issues is to provide a replacement, exchange, or suitable resolution before offering a refund.

Order Cancellations

Orders may be cancelled within 12 hours of purchase.

After this period, your order may already be processed and sent for fulfillment, so cancellation may no longer be possible.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Clear photos or video showing the issue
• A short description of the problem

Once the issue is reviewed and confirmed, our primary solution is to provide a replacement at no additional cost. Refunds are considered only if a replacement is not possible.

Lost or Undelivered Orders

If your order has not been delivered within the estimated delivery timeframe, please contact us so we can investigate with the courier.

If the package is confirmed lost, we will arrange a replacement. Refunds may only be considered if a replacement cannot be arranged.

Returns for Customer Preference

We do not offer refunds for customer preference reasons, including:

• Change of mind
• Wrong item selected by the customer
• No longer needed
• Personal preference after delivery

However, we may offer a replacement or exchange where applicable, depending on the situation.

Return Eligibility

If a return is approved under special circumstances, the item must be:

• Unused and unworn
• In original packaging
• In the same condition as received
• Returned with proof of purchase

Items that are used, damaged by the customer, missing parts, or not in original condition may not be eligible for return, exchange, or refund.

Return Shipping

If the return is due to customer preference, the customer is responsible for return shipping costs.

If the issue is due to our error, such as a wrong or defective item, we will guide you with the best available solution.

Shipping costs are non-refundable unless the issue was caused by our error.

Refunds

Refunds are only considered in limited cases, such as:

• A replacement is not available
• The item is out of stock
• The issue cannot be resolved through replacement or exchange

If a refund is approved, it will be issued to the original payment method. Refund processing may take 3–10 business days, depending on your bank or payment provider.

Incorrect Address or Refused Delivery

Customers are responsible for providing the correct shipping address at checkout.

If an order is delayed, returned, or lost due to an incorrect or incomplete address, GoodifyMart is not responsible for the loss. Reshipping may require additional charges.

If a customer refuses delivery, any return shipping, handling, or related costs may be deducted from any approved resolution.

Shipping Delays

Estimated delivery times are provided as guidance only. Delays may occur due to courier issues, customs clearance, high seasonal demand, weather conditions, or other factors outside our control.

Shipping delays alone do not qualify for a refund. However, we will always assist you in tracking and resolving delivery concerns.

Contact Us

If you have any questions about your order or this policy, please contact us at:

Email: info@goodifymart.com

By placing an order with GoodifyMart, you agree to this Refund & Return Policy.